This service (hereinafter referred to as “the Company”) establishes the following privacy policy (hereinafter referred to as “this Policy”) regarding the handling of personal information in the baggage delivery service provided by the Company (hereinafter referred to as “the Service”).

1. Acquisition of Personal Information

The Company will obtain customers’ personal information by appropriate means in the course of providing the Service. The personal information collected may include, but is not limited to:

• Name
• Email address
• Other information provided when making inquiries or applying for the Service

2. Purpose of Use of Personal Information

The Company will use the acquired personal information for the following purposes:

• Provision and operation of the Service
• Responding to inquiries
• Performance of contracts and post-contract support
• Improvement of services and development of new services
• Distribution of campaigns and important notices
• Compliance with laws and prevention of violations of the terms of service

3. Provision of Personal Information to Third Parties

The Company will not provide personal information to third parties except in the following cases:

• With the customer’s consent
• When required by law
• When providing the minimum necessary information to business partners or contractors within the scope of the stated purpose

4. Management of Personal Information

The Company will appropriately manage personal information and strive to prevent unauthorized access, loss, damage, alteration, or leakage.

5. Disclosure, Correction, and Deletion of Personal Information

If a customer wishes to disclose, correct, or delete their personal information, they may contact the Company’s inquiry desk. We will respond appropriately in accordance with the necessary procedures.

6. Use of Cookies

The Company’s website may use cookies to enhance usability. Customers who do not wish to allow cookies may disable them through their browser settings.

7. Changes to the Privacy Policy

7. Changes to the Privacy Policy

End.

While we take the utmost care in handling your baggage, we are not liable for any damages arising from the following circumstances:

• Delays, loss, or damage caused by force majeure beyond our control, such as natural disasters or accidents
• Issues caused by undeclared fragile items, perishables, or prohibited items at the time of drop-off
• Failure to deliver due to incorrect or incomplete hotel information provided by the customer
• Loss of valuables such as cash, precious metals, passports, or important documents

To prevent damage, please ensure your baggage is securely packed and labeled. We kindly ask that you do not include valuables or fragile items.

By using this service, you are deemed to have agreed to the above terms.